Accuserve Onboarding & Compliance Requirements

Overview 

Accuserve has partnered with Sublynk to onboard and credential their contractor network. In order to establish and maintain your compliance with Accuserve you will need to utilize the Sublynk platform. This document contains onboarding and compliance information for every program offered by Accuserve to its contractor network. 

If you need to speak with someone at Sublynk about these requirements please email accuserve@sublynk.com to receive assistance with Accuserve related compliance items.

Fees 

• Essential Package
  • First Credentialed Network Joined: $25 per month 
  • Additional Credentialed Networks Joined: $10 per month for additional networks 
  • Multi-location: $10 per month per additional location (same tax ID) 
• Background Check Fees - Sublynk Gold Package
  • $55 per check + variable fees 
  • Average return time for checks is less than 1 business day 
  • Checks can be used for compliance with other platforms 
• Cancellation Policy 
  • Sublynk is an independent platform from Accuserve systems. We do not assign jobs or offer any guarantees of work for our partner programs. We do not offer refunds but you may cancel your Sublynk subscription at any time. Canceling your account will remove you from Accuserve assignments. 

Onboarding Requirements

Interiors

• General Requirements
  • 2 years of industry experience related to any service you provide
  • Xactimate experience and proficiency, with an account
  • Background checks & drug screenings on any person with access to claims
  • Company branded vehicles & uniforms for field personnel
• Mitigation & Restoration Requirements
  • 24/7/365 availability
  • Certifications: See Compliance Matrix Below
  • Assets (Water Mitigation)
    • Moisture meters - minimum 1 each of invasive and non-invasive
    • Wood floor drying systems - minimum 1 of the following:
      • Injectidry Floor Drying system
      • Dri-Force Rescue Mat system
    • Weighted extraction tools - minimum 1 of the following:
      • Water Claw Sub-Surface Flood Extractor
      • Dri-Eaz HVE Rover
      • Hydro X Xtreme Xtractor
    • ITEL mobile toolkit
  • Assets (Specialty Services: Lead/Asbestos/Mold)
    • Stabilizing Dehumidifiers
    • HEPA Air Scrubbers/Negative Air Machines
  • Technology
    • Smartphone or tablet for field use
    • Corelogic MICA account with applicable profiles for available carriers
    • ProMatic WorkTracker for non-MICA required claims
    • Access to Accuserve Portal
• Direct Repair Network (Build Back Only)
  • Certifications: See Compliance Matrix Below

Exteriors

• General Requirements
  • 3 years of industry experience related to any service you provide
  • Background checks on owners per the compliance requirements below
  • Licenses, certifications, and insurance that meets the compliance requirements below for Exteriors
• Technology
  • AccuMobile Mobile Inspector App - Provided to you by Accuserve at activation

Compliance Requirements

The requirements listed below provide all expected licenses, certifications, and background check requirements for the Accuserve networks. Please review the requirements carefully to ensure a smooth compliance process.

• Company Legal Name
  • All insurance, certifications, and licenses must be in the legal company name
• Insurance
  • COIs will be automatically requested by Sublynk from your agent/broker(s). Contractor provided COI’s will be used for reference purposes only and will not be used for compliance verification
• Licenses/Certifications
  • Licenses and certifications will be required for every state included in your service territory

  • Sub-contractor licenses are not accepted

    
    

Detailed Insurance Policy & Certificate Requirements

Every COI must contain the exact text below in Description of Operations and Certificate Holder:

Coverages Must Include:

• Commercial General Liability: $2,000,000 Aggregate & $1,000,000 Each Occurrence
  • Coverage must include:
    • Personal & Advertising Injury at $1,000,000
    • Products & Completed Operations Liability at $2,000,000
    • Primary and non-contributory coverage
  • Endorsements that must be attached to the COI
    • Ongoing and completed operations coverage for additional insured
      • Additional Insured: CG2010 (or equivalent)
      • Additional Insured - Completed Operations: CG2037 (or equivalent)
      • Waiver of Subrogation: CG2404 (or equivalent)
  • No specific exclusions or restrictions for:
    • Claims for additions or remodeling projects
    • Residential or habitation
    • Work performed by subcontractors
• Contractor Pollution Liability: $1,000,000 Each Occurrence
  • Endorsements that must be attached to the COI
    • Additional Insured
    • Waiver of Subrogation
• Workers Compensation & Employers Liability: $1,000,000 Employer’s Liability ($500k for Exteriors)
  • Waived if the contractor has no w-2 employees or is legally exempt. Attestation required
  • Workers Compensation is required per State statutory minimum limits
  • Stop Gap as required in Monopolistic states (ND, OH, WA, and WY)
• Auto Liability: $1,000,000 Combined Single Limit
  • Coverage by endorsement for all vehicles owned, leased, rented, hired, or borrowed
    • Endorsement that must be attached to the COI
      • Waiver of Subrogation
  • If you have no company owned autos, your alternative options are:
    • Add a HNOA Endorsement to your General Liability Policy or as part of Business Owner’s Policy (BOP) from your General Liability Insurance Agent.
    • Get “HIRED AUTOS” and “NON-OWNED AUTOS” Coverage from an Auto Insurance Agent
    • Purchase Unlimited Non-Owned Car Coverage (UNOC) from an Auto Insurance Agent
• Bailees: $250,000
  • Only required for pack-out contents work

Licenses & Certifications Required By Service Category

Background Check Requirements

Frequency: Every 3 Years on all owners, license and certificate holders, and anyone going to job sites

Required Checks:

• SSN Trace including 7-year address history and associated alias or maiden names
• County criminal record search w/Alias
• Federal criminal record search w/Alias
• National criminal record search w/Alias
• Global watchlist search (OFAC)
• National sex offender search

• MVR (Motor Vehicle Report) Check

  
  

Disqualification:

• OFAC Watchlist
• Open or active warrant or probation
• Convicted felon
• Convicted sex offender
• Convicted misdemeanors including deception, theft, insurance/identity/license fraud, sexual assault, or a crime involving violence