How to Manage Credentials

Summary

The Managed Repair Networks you participate in have different requirements for Licenses and Certifications you must provide in order to be compliant. License and Certification requirements are driven by the programs you select to perform.

Navigation

You can navigate to your Credentials profile by clicking on the credentials button in the left navigation tab of Sublynk, or by going to https://app.sublynk.com/dashboard/credentials.

Credentials Profile

The credentials profile will indicate if you are missing required licenses or certifications. Licenses are professional licenses held by your business. Certifications are professional certifications held by individuals in your business.

1. To upload a License, click "Upload New Document > License"
   1. Attach a PDF file of the license
   2. Indicate the License type, License State, License number, License holder name, and expiration date.
   3. Every license will be verified by a member of the Sublynk team.

2. To upload a certification, click "Upload New Document > Certification"
   1. Select Personnel
      1. If the individual who holds the certification exists in your Personnel already, you should select them from the dropdown list.
      2. If the individual does not yet exist in your Personnel list, click "add Personnel"
      3. If the certification is not held by an individual then it must have your business listed as the certification holder
   2. Attach a PDF file of the certification
   3. Select the certification(s) that are included in the document, the Certification number, and expiration date
   4. Every certification will be verified by a member of the Sublynk team

Frequently Asked Questions about Credentials

"My license/certification is about to expire, what do I do?"

• Sublynk will automatically email you a week ahead of any credentials expiring.

"I uploaded a new certification and it's under review, how long will it take to be approved?"

• All credentials are verified by a member of the Sublynk team, and are generally reviewed within 24 hours Monday through Friday.

"The document I uploaded is rejected, what do I do?"

• Your license or certification could have been rejected for a number of reasons. Our team will leave a note on your Sublynk dashboard in these cases with more information. Click the bell icon on your Dashboard to learn more.

"I don't have the license or certification that is showing as required, how do I remove it?"

• The license and certification requirements are driven by the programs you've selected to perform for the Managed Repair Network you're credentialing for. If you do not have, and do not plan to acquire, a required license or certification, please reach out to Sublynk for adjustment. The programs you've selected are displayed on your program dashboard.